ASTD Excellence in Practice Award 2005

Conferred by the ASTD USA for HSBC culture change programme `Together, We Win!' which was designed and implemented by Gabrielle O'Donovan for HSBC plus five subsidiary companies.  "Together, We Win!' was designed to create a service culture.


Best Practice Award 2003
For `Together, We Win!'.


Customer Service Grand Award 2003
For `Together, We Win!'.